CRM “Stands For Customer Relationship Management”. CRM is just software for building a company’s relationships with existing and potential customers. It requires applying technology to arrange, automate and connect customer care, advertising, income, and technical support. They are mostly used to handle the customer care records.

Customer Relationship Management enables you to focus on your organisation’s relationships with individual people – whether those are customers, service users, colleagues or suppliers. CRM is not just for sales. Some of the biggest gains in productivity can come from moving beyond CRM as a sales and marketing tool and embedding it in your business – from HR to customer services and supply-chain management.

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The hard disk was invented on September 13, 1956 by IBM team led by Rey Johnson (considered as “father” of the disk drive). Earlier hard disk drives were large and cumbersome devices.